SalaryNot Specified
Job TypeFull Time
Job Location Kolkata,West Bengal,India


Excellent Communication in English Quality analyst
3 to 7 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling

Job Responsibilities :

- Monitor, Barge, Listen to Agent calls to identify sales opportunities

- Mentor, coach and help the sales agents in increasing sales

- Driving team sales

- Creating more opportunities for hot call transfers

- Send daily reports on number of transfers generated

- Daily Analysis of the sales dropped for the day and send this report day end, week end, month end

- Identify weak links in the team and coach them to get them on the performance benchmark

- Auditing calls (Sales/ Non Sales)and agent feedback

- Every sales coach need to do weekly analysis on the team aligned.

Benefits :

- Fixed Shift (8 pm- 5 am )

- Travel Allowance

- Free Dinner

- Fixed Salary

For any queries -

Contact- Dorothy Domingo

(HR Recruiter, SZI Technologies, Kolkata)

Contact Number - 9038337891 | Ext:- 033-6555-0087


SZI Technologies Pvt Ltd
SZI Technologies Pvt Ltd
7th FLOOR, Unit No. 4, Srijan Corporate Park, Block GP Plot No.- G2 Sector-V Kolkata 700091. Email:
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SZI Technologies Pvt Ltd

CEO and Digital Marketing and Telecom Head

Kolkata,West Bengal,India

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