Salary100,000 - 220,000 INR (PA)
Job TypeFull Time
Job Location Noida,Uttar Pradesh,India


Call Monitoring QA Quality Analysis quality analyst Call Barging bpo Voice call auditing Call Calibration
1 to 4 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling

Job Description

  • Auditing calls and the responses provided by the agents and to evaluate the customer experience
    Active participation in all meetings (team huddles, calibrations etc) and trainings as scheduled
    Publishing Quality reports/Dashboard (Daily/Weekly/Monthly)
    Ability to identify and capture VOC (understands difference between good and bad customer feedback)
    Any Fatal errors is escalated to Management
    Provide detailed feedback on the strengths and improvement areas.
    Call calibration (Internal/External)
    Complete the work allocated to individual as per SLA
    Adherence to QA guidelines & Deadlines and prepare reports to communicate outcome of quality activities
    Conduct Process Training

Vacancy Open Staffing Services Pvt Ltd
Vacancy Open Staffing Services Pvt Ltd
sector 2 near metro station
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