Program Manager - Vendor Management - Telecom

- The Program Manager (PM) position is responsible for executing business outsourcing plans based on the company's strategic direction.

- The PM is expected to manage selected

vendor

 projects and relationships related to the design, development, testing and deployment of selected products as defined by product

management

.

- The PM must coordinate communications among the outsourcing service provider and the Company internal stakeholders (e.g. Finance, Legal, Product

Management

, IT, etc.)

- This individual must make sure that all requirements, such as service level agreements (SLAs), key performance indicators (KPIs), financial targets, penalties, and incentives are clearly contained in the contract documents, such as the statement of work (SoW), the contract, and supporting attachments and addenda.

- The individual will also be responsible for managing the compliance to the contract documents. The PM drives best practices and monitors value realization.

- This individual articulates and executes a roadmap to achieve financial objectives, addressing P&L budgeting, budget adherence, invoice approval, and ad hoc cost analysis.

- The PM will monitor, measure, and report on the quality and performance of outsourced providers to ensure that iconectiv receives excellent service and the

vendors

 meet contractual obligations.

- The right candidate will have a high degree of personal motivation, good leadership capability, a deep understanding of outsource provider relationship

management

, and a strong personal work ethic.

- The right candidate will have demonstrated success in negotiating contracts, communicating concerns, enforcing compliance, and resolving issues in a timely, favorable manner.

- This individual must have a track record of sustaining established relationships while continually improving processes and performance to maximize value. Ideally, the candidate will be a strong negotiator, a master of building and leading in a team-oriented culture, and a model of influencing peer-group behavior and promoting collaboration regarding service quality and communication.

Reports to :

- Functionally reports to Senior Director Global Program

Management

 at US, local reporting to Corporate Office in Gurgaon as operating subsidiary in India.

Location : Position will be based in Gurgaon, India.

Travel :

- Significant travel to

vendor

 sites in Bangalore on a frequent basis. Travel to the USA will also be required on a regular basis.

Direct Reports : None

Key Responsibility Areas :

- Execute business process outsourcing plans based on company's strategic direction

- Ensure service level agreements and metrics are achieved per governing contracts/statements of work

- Execute road-map to achieve financial objectives - P&L budgeting, budget adherence, invoice approval, and ad hoc cost analysis

- Drive best practices, implement process improvements, and monitor value realization

- Ensure standard operating procedures are documented, updated, and accessible

- Drive development of statements of work, amendments, and other contractually related items as required to support programs including drafting language if/when necessary

- Lead contract change process, including facilitating/coordinating

- Track completion and/or adherence to all contract deliverables and obligations

- Serve as escalation point for contractual disputes and interpretation and on-going contractual adherence

- Facilitate resolutions of all contract-related issues, as well as interpret and clarify contract elements with legal partners

- Ensure new

vendor

 on-boarding and transition activities are executed successfully

- Manage to tight timelines

- Internal reporting of program metrics and status.

- Assist with special projects and other duties as assigned