Production Support Analyst

0 to 1 years previous IT Service Desk and/or Call Centre experience required

Incident Management experience Managing incidents including business expectations and communication

Basic User & Security Group Active Directory administration

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007

Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation)

You will be a self-motivated achiever who gains satisfaction from providing excellent customer service