Salary700,000 - 800,000 INR (PA)
Job TypeFull Time
Job Location Indore,Madhya Pradesh,India


Manager Quality
8 to 12 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Person should have in depth knowledge & experience of Quality operations in Inbound technical BPO sector.
He/she should have excellent communication skills. The job involves :
- sample and evaluate contact transactions
- Report results of evaluations to Quality/operations
- Run analysis on contact evaluation and highlight trends
- Coach agents based on evaluation trends
- Use trends to identify training needs and developing action plans
- demonstrate commitment to program internal customer satisfaction.

Enhance Plus
Enhance Plus
MD 40, Pitampura, New Delhi-34 India
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Posted By

Sunil Sharma


Indore,Madhya Pradesh,India

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