Salary250,000 - 400,000 INR (PA)
Job TypeFull Time
Job Location Ahmedabad,Gujarat,India

Skills

WINDOWS 2008/2003/2000 RHEL 4.0 & 5.1 MICROSOFT EXCHANGE SERVER 200 MCAFEE ENTERPRISE VIRUS SCAN 8.0 NORTON ANTIVIRUS IBM NETFINITY 3000 & 5100 & X SERIES 100 205 226 & 346 SERVERS &AM
Experience
3 to 7 Years
Industry
IT - Hardware & Networking
Functional Area
IT
Roles and Responsibility:
To provide Remote support on Servers, Storage and Tape auto loader Hardware Support with respective OS Support
To Resolve Single and Cross Technology incidents independently. To work with Field Engineer's team with proactive and reactive mode to resolve unusually complex or cross technology incidents.
To get the knowledge from Customers on Onsite Scenario / Problem Description / System Logs (Hardware/OS) which will be helpful to prepare an Action Plan
To forward Action Plans (on incident basis) to Field Engineers and extend help to Field Engineers at the time of Activity if they stuck in between following the Action Plan / Activity.
Should be able to handle all Activities such as Field Support in case of Critical Tickets / Emergency, Remote Support, In house MIS Activity & other Techno Managerial Activities
Should be flexible enough in terms of working hours, location etc. in case of emergency requirements..
8 hours office reporting and 24x7 Proactive / Reactive Response via Phone / Text / Mails
To get the Technical Up-gradation with the help of L3 / through Specific Training and should share the knowledge to Field Engineers to upgrade them technically. Technical Up-gradations Session should be carried out on Monthly basis.
Should handle entry level Cross Platform hardware and to provide guidance to Field Engineer's team whenever required, if any technical issues arises then should coordinate with our Global Team for the support / knowledge gain.
Should be able to help in Technical Field Force Recruitment whenever required.
Monitoring the track of Field Engineers' Technical Performance with the help of Incidents Handled by them
Daily Cumulative Activity Report

Company
Solid Tech India Computer Service Pvt Ltd
Location
Solid Tech India Computer Service Pvt Ltd
208 Pinnacle Business Park , Corporate Road , Opp Prahaladnagar Garden, Ahmedabad
Website
http://www.solid-global.com
 
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Posted By

Hiral Patel

HR

Ahmedabad,Gujarat,India

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