Travel Sales Consultant

Sourcing and Screening Guidelines

Who we want

- A smart and vivacious person, who can carry out a conversation with ease and build a connect with consumers, even over a 2 minute call!

- Someone who has worked with holiday packages and understands travel

- My customers should enjoy interacting with this person - he/she should be very polished in communication since Tripshelf wants to maintain a quality standard

Who we don't want

- Anyone with poor communication (spoken english) is a NO

- Anyone who is boring, dull

- Not the basic BPO/customer service executive, who has done non-intensive calling work in the past (2 line fixed script)

- A stable candidate - who hasn't been jumping jobs
Perks, Incentives, ESOPs & Compensation details
Compensation - INR 20,000 - 25,000 per month

Incentives - Target Based performance bonus of 20% (or more) - annually

Perks - Trendy office in South Delhi, office boy, unlimited tea/coffee

Duties and Responsibility

Responsibilities -

We are looking for passionate customer care executives who have great communication skills, and can help customers find their perfect holiday at Tripshelf. The core responsibility of the role is servicing customer enquirers that come on to the Tripshelf Platform.

- Customer Interaction & Handling - You will be required to make (/receive) calls/emails to (/from) potential consumers (leads) of holiday packages, give them detailed information about the packages they are interested in, its inclusions, alternate options and so on. You will be expected to be well versed with the destinations & packages that you will be working on and softer elements related to travel.

- Recording Data - You will be required to record relevant data points from customer interactions in a clear, systematic and efficient manner.

- Tour Operator Interaction - You will also be required to interact with Tripshelf suppliers (tour operators) on a regular basis.

Your performance will be measured by number of customers spoken with, conversions made, and quality of communication.
You should be able to not only convey the Tripshelf concept well (over calls/emails), but also be able to creatively address customer inquiries and inspire customer confidence in Tripshelf.

Desired Candidate Profile

- Very good spoken communication skills - English & Hindi

- Knowledge of Sales & Marketing principles and strategies

- Must have some experience (1+ years) in Sales, Customer Handling/Call Centre/Telemarketing (or related fields) - in the TRAVEL INDUSTRY (Holiday packages)

- Ability to handle challenging situations with customers, adjust the pitch depending upon the type of consumer and communicate creatively with a lot of attention to detail

- Sincere, diligent and hard working. Pleasant voice and interest in travel is a plus point