State Head

1.Monitoring service for respected region.
2.Appointing service centre’s as per sales requirement.
3.Daily service calls.
4.Part Not Available PNA calls.
5.Turnaround time TAT
6.Service Centre Audit
7.Handling L3 repairs
8.Conducting Training for CRM/Technical/Company process
9.Dispatching spares to service centre’s as per requirement.
10.Monitoring/follow up with courier transactions.
11.Monitoring stock at warehouse & service centre
12.Minimum stock level (MSL) panning
13.Resolving technical quires
14.Dead on arrival (DOA) approvals
15.Follow up of DOA defective with sales channels
16.Distributor/dealer visit as per requirement.
17.Monitoring KPI
18.Handling branch operations
19.Monitoring claim