Contact Center Executive/Phone Banking Officer

Contact Center Executive/Phone Banking Officer

• Very Strong Communication skills
• Freshers who have completed graduation in 2016/2017.
• Five days working in a week with rotational holidays
• Rotational Shifts
• Mandatory for boys to work in night shifts for 10 days in a month

· Job Role :-

To Attend the inbound calls of customers in Retail Liabilities and process the queries· & requests to customer's satisfaction

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.· To identify and convert the opportunities for cross selling (banking product) on customer's call·

Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.·

Complete the logs specified by the process (End-of-day target)·

Adherence to Information Security norms· & quality process norms.

To be aware of and comply with any updates about the process·

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance·

** Selection Criteria :-

• Very Strong Communication skills

• Freshers who have completed graduation in 2016/2017.

• Five days working in a week with rotational holidays

• Rotational Shifts

• Mandatory for boys to work in night shifts for 10 days in a month