Client Servicing – Ex / Sr. Ex. / AM

Job Title / Designation:  Client Servicing – Ex / Sr. Ex. / AM

Key Functions & Roles of the Candidate:

·         Be responsive to all client requests

·         Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.

·         Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.

·         Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

·         Receive, coordinate & assign existing customer requests through Ops team

·         Preparing estimates

·         Managing timelines

·         Providing clients with timely updates and status

·         Attending all staff briefings and project status check-ins each morning

Specific Skill Set:

·         Must have excellent written & verbal communication.

·         Must have strong follow-up skills.

·         Proficient in Microsoft Outlook, Word, Excel.

·         Must have excellent phone skills & etiquette.

·         Must be willing to learn new things.

Minimum/Maximum/ Work Experience Required: 1- 6

Number of Vacancies:  3

Annual CTC: Not a Constraint

Location(s) of Job: BTM Layout, Bangalore  

Minimum Education Requirements:  Any graduate

Work Timings: Monday – Friday (10 am – 6:30 pm)

Travel & Allowance: During client visits

Languages:  Excellent Oral & Written communication skill in English, should be able to speak in Hindi

Relocation & Reimbursement: N/A

Any other skill set:  Flexible working in weekends, if required or client deliverables