Business Support Executive - Telemarketing

Job Description:
1. Understand the current set up, project and its complexities, reach, etc.
2. Handle customer queries, concerns, suggestions, feedback, etc and manage their expectations.
3. Update all necessary systems, trackers, and customer history details for seamless management at all times
4. Offer the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and most importantly customer centricity
5. Carry ownership for every customer query and close loops with multiple departments, functions, areas until it is resolved
6. Ensure highest level of sincerity, integrity and honesty while dealing with customers
7. While making outbound calls, the role holder should ensure complete sanctity in information sharing and should be aware of what is ‘need to share’ v/s ‘good to share’
8. In cases of customer complaints, the role holder should be result oriented to offer maximum satisfaction and timeliness
9. While handling back end paper work, the role holder needs to have an eye for detail to ensure complete accuracy and quality of letters, emails, any other correspondence sent to customers