Associate - Customer Service (Voice)

· To conduct Training for new Members covering System, Operational and Compliance aspects.
· To fulfill all other training requirements request received from members or BD team by providing offsite or onsite guidance.
· Internal and External Training on new systems or software introduced by the Exchange.
· Conducting simulation training at educational/other institutions as per request of various departments.
· Resolution of Queries & Complaints
· Handling first level escalation calls
· To collate suggestions & feedback received from the members and take up with HOD/relevant departments for implementation if feasible.
· Conducting periodic training on new systems & processes for team members
· Ensuring that all the documents and request are processed within stipulated timelines.
· Ensuring compliance with the defined process.
· Maintaining Records as per the company’s policy