SalaryNot Specified
Job TypeFull Time
Job Location Indore,Madhya Pradesh,India • Jaipur,Rajasthan,India


cce Customer Service
1 to 3 Years
HR / Recruitment / Staffing / Manpower
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Whom to Source?
• Excellent Communication Skills In English
• Comfortable Working in Rotational Shifts
• Candidate should have Excellent Communication Skills.
• Minimum 6 months of experience in customer based profile.
Job Responsibilities:
• Assist Customers to resolve their queries, appropriately raise service requests and
drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction
through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality
Assurance, First Contact Resolution, and NPS
Attitude :
• Time Conscious
• Detail Orientation
• Flexible & Adaptability
• Patience
• Proactive
Behavioral Competencies:
• Problem Solving
• Customer Focus
• Communication
• Result Orientation

Notion Consultants
Notion Consultants
434, Scheme No.78, Part -2, Niranjanpur, Pink City, Indore, Madhya Pradesh 452001
View Jobs By This Company

Looking for Talent ?

Find the right people, Hire them now

Post a Job, It's Free

Get Matching Jobs in your Inbox

(No Registration Needed)

Create a Job Alert

Similar Jobs