Salary100,000 - 150,000 INR (PA)
Job TypeFull Time
Job Location Jabalpur,Madhya Pradesh,India

Skills

MANAGER CUSTOMER CARE
Experience
1 to 3 Years
Industry
Automobile / Auto-ancillary / Tyre
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Customer Service Manager Job Duties:
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.

Company
Smart Step India
Location
Smart Step India
217- A, Trade Center,, 18/1, Agra Bombay Rd, South Tukoganj, Indore, Madhya Pradesh 452001
Website
http://www.smartstepsindia.com
 
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India

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