Salary150,000 - 300,000 INR (PA)
Job TypeFull Time
Job Location Chennai,Tamil Nadu,India


team leader branch handling team handling tl sales sales manager marketing manager
1 to 5 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Monitoring/Assess KRAs of each Team Member
Reviewing performance of Team Member Monthly (Written Feedback Necessary)
Ensure the Team Members are motivated at all the times and achieve the individual goals.
Conduct One on One session with the team members to understand every individual of any challenge and following up on the same.
Need to ensure that Team Members maintain discipline on floor, punctuality, sound and healthy relations with each other and keeping a watch on the breaks and absenteeism.
Forecast manpower requirement and assess training needs through one on one sessions/skip level meetings, etc.
Escalate internal errors to respective Department HOD/SPOCs.
Ensures timely communication regarding updates/concerns to the client.
Ensure the team is meeting the agreed SL
Maintaining service level, talk/wrap time, data and customer satisfaction levels
Candidate with some Mobile technical knowledge.

HGS International Services Pvt Ltd
HGS International Services Pvt Ltd
4A Summerville, 4th Floor,Junction of 14th and 33rd Road,Banfra(w),Mumbai
View Jobs By This Company

Looking for Talent ?

Find the right people, Hire them now

Post a Job, It's Free

Get Matching Jobs in your Inbox

(No Registration Needed)

Create a Job Alert

Similar Jobs

Posted By

Prashanth TM

Deputy Manager


View Profile