HGS Hiring for Quality Analyst for New Airlines Process

HGS is Hiring Quality Analyst for New Airline Process. Please check the below Job Description. If interested for this position kindly walk in for Interview at given below address.
 
ABOUT HGS
 
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS operates on a global landscape with 70,000 employees in 66 worldwide locations delivering localized solutions. HGS currently has a global footprint of 55 delivery Centres in India, the United States of America, the United Kingdom, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands, and Philippines.
 
 
JOB DESCRIPTION
 
Details
Title : Quality Analyst Job Code : NA
 Department : Location : Mumbai
 Sub-Process : Reporting to : AM Quality
 Grade : DS2 Employment Type : Permanent
 Created Date : Version : 1.0
 
Position Summary
 
 
Roles and Responsibilities
· Gives constructive feedback to associates and derive action plan
· Understands process/function goals and help the team to achieve them
Completing Call Monitoring and Feedbacks as per SLA or Internally defined
Conducting Calibration Sessions and initiating Action Plans for reducing Variance
Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project
Ability to coach associates and peers on Quality tools pertaining to the project
Is able to understand the impact of individual performance to meet / improve own targets
· Coordinating with the client on process related issues & updates
· Ensure Adherence To Process Quality SLA's
· Listens & clearly presents information
· Presents appropriate information in a clear and concise manner, both orally and in writing.
· Takes others’ perspectives into account when communicating, negotiating or presenting arguments
· Adapts communication style to suit others
· Demonstrates high levels of integrity and personal standards in all work related situations
· Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
· Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
 
Education & Experience
· Graduates or Under Graduates.
· 2 or more years of experience in contact centers preferably from Travel / Hospitality
· 1 or more years in the relevant role.