Gujrati speaking Customer Support executive in MNC BPO

· Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
To deliver service & resolution experience to all the customers
Successfully resolve customer queries through CRM & Knowledge Base
Document in detail all interactions with customers
Effectively articulate information to customers
Educate customers on products. Help customers to be successful
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS