Front Desk/ Customer Care Officer

Trifed Nigeria Limited was incorporated in1998 as a spin-off from its parent company, Genesis Worldwide Shipping (GWS), the ship owning/vessel chartering arm of the corporate group, to offer an integrated, one-stop shop to consumers in the downstream sector of the Nigerian Petroleum marketing industry.

We are recruiting to fill the position below:

Job Title: Front Desk/ Customer Care Officer

Location: Lagos

Responsibilities

• Greet customers warmly and in a professional manner and ascertain problems or reasons for visiting
• Identify and assess the Customers' needs to achieve satisfaction
• Compile reports on overall customer satisfaction
• Advise on Company's information
• Ensure adherence on communication procedures, guidelines and policies
• Receive and sort incoming letters, express envelopes and courier deliveries and distribute to the appropriate employee
• Ensure access control functions are observed and report any unusual or suspicious persons/ activities around the reception area
• Liaise with the Help desk department to resolve complaints and inquiries from Customers via phone and email
• Assist the Admin department in its activities
• Provide overall Secretarial and Administrative assistance to the Directors

Requirements

• in any discipline from any reputable University
• Minimum of one (1) experience in a Customer Care role
• Great Communication Skills ( verbal and written)
• Good conflict resolution and negotiation skills
• Positive attitude
• Accurate reporting skills
• Great attention to detail and the ability to work under pressure
• Good organisation and listening skills
• Ability to multi-task
• Proficient in Microsoft office tools especially in Excel

Method of Application
Interested and qualified candidates should send their CV as an email attachment and a 3 paragraph letter of application in the email content page (not as an attachment), the 3 paragraph application must provide key information on your suitability for the position to email using the position applied for as the subject of the email