Executive Client Relationship job - Ludhiana,Punjab,India - Space Education & Technology Pvt.Ltd.

300,000 - 500,000 INR (PA)

Full Time

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Ludhiana,Punjab,India

Skills

MS Excel analyze information communication skills

Key Accountabilities Pre Sales

Identify methods to generate leads and enquiries
Identifies business opportunities with new clients & existing clients for extended products(up-selling/ cross-selling)
Pursue new/existing client through calling/meeting etc to propose the products
Create effective pipeline for customers in his territory, and managing the same
Forecast business generation on monthly basis for diff. product category
Prepare proposals/offers depending on the client requirement

Sales

Demonstrating/presenting products to the clients and make them aware about the services provided
Negotiating the terms of an agreement and closing sales and also negotiating on price, costs, delivery and specifications with clients
Communicate the sales through the process to concerned departments (academic support, operations and accounts, Education)
Handover the required documents to concerned departments for implementation and record-keeping
Collect payment and update the accounts and department records.
Follow up for future collection of payments as per the schedule.

Post sales

Coordinate with the client for status and troubleshooting of programme implementation (coordination & Execution)
Report issues/problems identified during programme delivery w.r.t to clients/internal departments in writing
Do post execution PR/marketing for repeat business generation (e.g - feedback/testimonials/programme report/certificates/momentous)
Maintains quality service by establishing and enforce organization standards

Market Research & Territory Management

Identify all the developments happening in the assigned territory w.r.t. competition
Update about all the initiatives (like Events/Competition/Activities/New projects ) w.r.t clients
New development in the territory w.r.t to market players in the Industry (non competitors)
Keep a track of all associations/meets/conference and plan promotional activities
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors

Record Keeping

CRM Software Updation w.r.t clients, sales pipelines, key account management, contacts information of key persons working with the clients
File all the records as per the filing and documentations procedure
File month end report as per prescribed format on last day of every month

Events and Marketing

Implement the event plan w.r.t to marketing with existing and prospective clients
During the Company Events do prospecting and marketing with the participants
Execute post event PR activities
Identify areas where promotion activities could be organized
Plan and execute the promotional activities
Analyze the results of the promotional activities in terms of effectiveness, leads and business generation

Key Deliverable