Desktop support Engineers L1 & L2[Filed support]

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007
and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any
other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers
and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised
peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer
repairs, maintains and restocks assigned parts inventory to insure proper spare parts
levels
• Safely package equipment for branches and arrange for the transport of the
equipment
• Responsible for monitoring, operating, managing, troubleshooting and restoring to
service any terminal service client, personal computers (PC) or notebooks that has
authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any
other authorised peripheral equipment the Desktop Support Administrator will
escalate the issue/problem to proper tier 3 support team member
• Develop trends by monitoring and analysing incoming calls, problems and support b