Delivery Manager

       Job Description

• A passion for Service Improvement

• Experienced Service Management professional

• Previous experience as a Team Lead or demonstrable experience in leading virtual / in house teams

• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines

• Excellent leadership and people management skills

• Excellent written and verbal communication skills

• Willingness to support and mentor junior staff

• Excellent customer facing/customer service skills

• Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working

• Excellent organisational skills

• Able to manage sensitive and sometimes confidential information

• Self-motivation and able to take responsibility

• Able to manage and prioritise and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasks
  
  Desirable skills:
  
  

• Github knowledge is must.

• Good time-management skills.

• Great interpersonal and communication skills.