Data Center Administrator

Job Description

1. Job Purpose

 The purpose of the Data Center Administrator’s job is to manage the Data Center includes a variety of Physical & Virtualized servers, on Windows, VMWare, HyperV, Citrix, Progress and SAP HANA. Storage (SAN/ NAS) Architecture & SAN Switches, different type of storage systems and server backup management.

2. Principal Accountabilities

 Plan for capacity, performance and service availability of all servers and storage in line with business needs. Work with application/project teams and 3rd party partners to plan, design and implement new IT infrastructure, to meet existing and growing needs of the business.

 Monitor and take action if there are issues. Work with vendor in resolving issues, tracking progress to completion.

 Complete day to day operations and administration tasks of virtualized (VMWare VSphere / Citrix Xenserver and Microsoft Hyper V Server 2012 & SUN Virtualization (Domain or Containers) and physical server infrastructure on intel & Sparc , including provisioning of development, testing and production environments to application teams as needed.

 Monitor and action data center environmental factors like CCU, UPS, Access control & CCTV.

 Ensure adequate housekeeping of the data center environment.

 Strong level 3 Expertise on: HyperV (System Center SCOM/ SCVM/ SCDPM), VMWare (SRM, VSphere, VCenter, VSCOM), Citrix (Presentation XEN APP, VDI & XEN GW), SAN SW (Brocade & Nexus)

 Manage the Groups storage resources including the NetApp, Sun Storage and Hitachi Ent devices throughout their lifecycles.

 Ensure that servers and services are appropriately updated and patched, ensuring system security and reliability. Initiate and manage upgrades and procurement of replacement equipment as required

 Storage Management LUN assigning, tiring for new server and maintain HA using SAN

 Manage the Group server backup solutions, currently NetBackup/ backup Exec & Veeam

 Manage DNS and DHCP services across Data Center and IP management.

 Manage Active Directory 2008 R2 domain services, defining Group Policies

 Manage Exchange 2010 email system. HA management with Local DAG and Remote DR DAG replication and Manage Cross site functionalities of Exchange 2010 Systems

 Capable of invoking and revoking Disaster recovery of Microsoft Exchange 2010 email systems.

 Manage Virtual Desktop Interface for Windows clients using Citrix XEN desktop deployment.

 Maintain high standards in terms of written materials/documentation, including system level documentation, infrastructure/incident reports and monitoring anomalies.

 Provide technical leadership to computer support technicians and network technicians.

 Maintain strict access control and security for all Networks which are delegated inside Local Area Network

 Manage the Email network of the remote users with secure mode of system access

 Ensure distribute Applications access on the Networks

 To upgrade and new installations of Equipment (Servers, Storage)

 Administer Unix / Solarix/ HP Unix / Windows Server in the delegated zone and assist enterprise Team for remote support.

 Analyze and determine appropriate layout of all equipment in data center with help of balancing and cooling.

 Monitor and supervise all data center solutions.

 Assist various departments in installations and removal of data center hardware as per requirement.

 Document all power and space schematics and ensure accuracy in same.

 Perform installation and ensure effective layout of all tools in cabling industry as per industry practices.

 Monitor all data center assets for tracking information.

 Coordinate with vendors and resource engineers and ensure effective completion of all installation hardware at various data centers.

 Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all equipment.

 Maintain access of data to data center and ensure appropriate filling of all column in access system.

 Manage all malfunctioning tape equipment and perform preventative and corrective maintenance on equipment to reduce outages.

 Monitor all issues and escalate issue to appropriate department to ensure effective resolution.

 Supervise all equipment such as alarm system and firefighting tools.

 Ensure compliance schedule for everyday operations.

 Supervise all batch jobs as per requirement.

 Maintain standards of service levels at all times, ensure response with timeframe and manage all available services.

 Performs miscellaneous tasks as assigned by his/her direct manager

3. Health & Safety Responsibilities

 Complies with established health and safety guidelines and procedures and ensures the health, safety and welfare of self and others

 Identifies and reports to management any Health, Safety or Environmental risks and makes suggestions to address these risks and co-operate with his/her supervisor’s instructions.

4. Communications and Working Relationships

 24/7 availability on callout for emergency situations

 Interacts with the Infrastructure Unit Head to analyze user support statistics and other data, and recommends appropriate measures

 Interacts with external IT suppliers relevant for IT infrastructure (ISP’s, hardware and software suppliers for IT networking, servers, etc.)

 Communicates well with users, other computer specialists, and managers throughout the organization

 Interacts and manages direct reports and operational issues on a daily basis

Qualifications

5. Knowledge, Skills, Experience and Qualifications

 Bachelor's degree in computer science, business administration, engineering or a related discipline with an information technology focus.

 Bachelor's in computer science or related field

 Certified Microsoft MCITP, (Server Virtualization, Virtualization Administrator)

 Storage Cert NCSA or Equaling

 VMware (VCP)

 ITIL V3 Foundation Certification is desirable

 Minimum 8 years of IT infrastructure experience, of which minimum 5years should be as related to IT Server, Storage administration and Data Center Operations Experienced with:

 Windows Servers and Databases

 Active Directory

 Unix - Sun Solaris Administrator

 Citrix or/and Xenapps

 Network system (Lync, System Center & RADIUS).

 Comprehensive knowledge of hardware, operating systems, data base administration and infrastructure applications

 Working with 3rd party vendors

 Ability to remain alert while performing routine tasks

 English language fluency required– Arabic language fluency is a plus

6. Physical Requirements of the Job - If Applicable

 The job of the Data Center Administrator may require local travel

 Limited occasional work outside of working hours may be required during maintenance, new deployment, emergences, etc.

 Must be willing to accept being re-assigned to the company’s other locations (Other business units), whether temporarily or permanently