Customer Support Executive

CUSTOMER SUPPORT  EXECUTIVE (QUALITY PROCESS):

Conduct Quality Audit of Outbound and Inbound calls for an allocated workforce
Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction and sales success.
Perform Quality Assurance Feedback as related to quality audits.
Work with Team members towards compliance of all policies and procedures.
Work with Team Leaders and Training Department to promote quality and consistency.
Compile and maintain accurate monitor records. Update and distribute Quality Assurance Standard

JOB SPECIFICATION :

Fluent English Communication Skills.
Undergraduate / Graduate / Fresher's can apply
Attention to detail.

KEY ACTIVITIES :

Interact with customers to provide and process information in Response to inquiries, concerns and request about Products and Services.
Accurately process and record call transaction using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers and clients business.