Customer Support Executive ( Chat Process )

Truelytics eComm Pvt. Ltd. is looking for a Customer Support Executive for Chat Process at Baner, Pune.

The Customer
Support Team at icustommadeit plays a vital role in directly impacting the
reputation of the company by providing one-to-one support via phone and email. Candidates
should thrive in a fast-paced start-up environment and grow with the company to
take on greater responsibility over time.
Candidates should have a strong entrepreneurial spirit and a desire to
work in a socially responsible e-commerce industry.

Job Responsibilities:

·
Serve
as the voice of the company

·
Respond
to inbound customer inquiries (phone, email) in a timely and accurate manner.

·
Efficiently
handle marketing & customer service management

·
Manage
time and productivity to meet daily/weekly targets

·
Constantly
identify opportunities to improve customer experience

·
Measure
and report progress of ongoing efforts with pre-defined metrics, and facilitate
data based decision making

·
Handle
our internal ticketing system and customer portals to perfection

Desired Skills and Experience:

·
Excellent
written and verbal communication skills in the English language

·
Bachelor’s
Degree in related field preferred.

·
2-5
years of sales and customer service management experience (or equivalent)

·
A
pro at using internet and social media

·
Experience
in e-commerce or back office environment will be an added advantage

·
Must
be detail oriented and have the ability to multi-task.

If you are web savvy and have high
degrees of empathy, patience, persuasiveness and resourcefulness, Apply Today at hr@icustommmadeit.com