SalaryNot Specified
Job TypeFull Time
Job Location Hyderabad,India


customer service accounts networking customer relationship
3 to 5 Years
IT - Software Services
Functional Area
  • Manage key accounts — maintain a long-term relationship with accounts and maximize sales opportunities within them
  • Answer ‘how to’ technical and application configuration questions
  • Provide support to frontline customers on technical issues
  • Manage customer expectations and experience in a way that results in high customer satisfaction
  • Partner with other business units, including the Engineering team, the Integration team, and Operations as required ensuring strong customer satisfaction
  • Onboarding, Integration, and Ongoing Relationship Management: Take ownership of the customer (the company) and each BuzzBoard user’s experience within that company
  • Ensure and provide quality service to both internal and external customers
  • Day-to-day management and oversight of partner engagements, including status report generation, weekly meetings/calls, and monthly meetings
  • Communications with account stakeholders and internal stakeholders
  • Handle billing and strategy sessions
  • Ensure customer success — obsessive and unwavering commitment to making customers successful
  • Focus on results — relentless focus on delivering results through innovation and a bias for action
  • Strive for excellence — commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability
  • Maintain high customer satisfaction ratings that meet company standards
  • Hands-on and strong understanding of Digital Media — SEM/SEO/Google/Web Analytics/PPC Advertising
  • Perform other related duties as assigned by management

Vsplash Tech Labs Pvt Ltd
Vsplash Tech Labs Pvt Ltd
vSplash Techlabs Pvt Ltd, Raheja IT Park, Mindspace,Cyberabad, 12 th Office Level, Bldg # 20, Hi-Tech City,Madhapur, Hyderabad.
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