Customer Service Manager - Rotating Equipment

Customer Service Manager - Rotating Equipment (for IRAQ – 6/2)

Manage and expand customer base with a professional
Sales Team.

Develop and promote sustained sales growth to
achieve company sales objectives.

Details:

Rotational assignment: 6 weeks ON and
2 weeks OFF.

The individual will spend continues 6
weeks in Iraq and will thereafter spend 2 weeks in his home country as a
vacation on rotational basis. Company will provide to and fro airtickets from
his point of embarkation& Basra Airport.
Meals, Accommodation, Transportation, Air tickets, Visa, Medical support,
Insurance etc. provided by company.

Qualifications:

Degree in
Engineering (Mechanical).

Experience

10+ years Sales Experience.

5+ years of experience in Sales of
Aftermarket Services (repair, refurbishment, upgrade) related to pumps - API
for Oil and Gas industry.

Skills

• Technical Sales
  experience


• Understanding and
  experience of Rotating Equipment products and process control industries


• Strong knowledge of
  engineering principles and practices


• Strong interpersonal,
  communications skills and outstanding ability to develop relationship with
  others


• Self-starter and
  ability to troubleshoot and solve technical problems


• Good computer skills

Responsibilities:

• Achieve sales turnover
  and profitability in line with company objectives


• Identify key projects


• Building relationship
  with key personnel (decision makers) within a customer’s site


• Staying up to date on
  service capabilities for enhancing sales


• Preparation of
  presentation and proposals to obtain new orders including proper review of
  customer specifications and commercial requirements


• Assisting the finance
  department in collecting unpaid debts


• Organize efficient
  travel within agreed budgets


• Management of
  entertainment budget


• Completes call, sales and
  expense report on a accurate and timely basis


• Serves as a resource
  for less experienced direct sales staff and provides necessary training


• Manpower planning


• Conducting Performance
  Appraisals for the sales team


• Ensure completion of
  customer satisfaction reports


• Establishing KPIs for
  the department and other department staff


• Win/loss analysis
  report