Customer Service Executive

SUVIRO ECOMMERCE PVT. LTD.

Suviro Group has been able to create 3 successful online ecommerce brands into of gifts, collectibles, and toys in 3 years. Recently the company started a retail store in Bengaluru and has plans of expansion into other cities.

Website:www.giftingnation.com |www.hobbytoys.co |www.toysz.com

Industry: Ecommerce and Retail

Point of Contact for Profiles / Email Address: starter18@multirecruit.com / Contact no: 08041212005.

Number of employees / Head Count:7 (Seven)

Number of positions open: 3 (Three)

Profiles from other locations: NO

Is this position new or replacement: Replacement

How long is this position open: 2 months

Mandatory Skills Set:Good Communication Skills, Customer Service Experience will help.

Functional Area: Customer Service

Job Title / Designation: Customer Service Executive

Job Description:Customer Service Executive If the answer is yes to all below, this could be the job for you:

· You’re comfortable and enjoy talking to people and helping them.

· You have good communication, writing andpresentation skills.

· Passion to grow along with a brand/ leading company and experience an exciting journey.

· Like to lead a team going forward.

· Love to help customers with gift ideas.

· Good Problem Solving ability.

· Proactive and Aggressive in completion of tasks.

· Willing to contribute to revenue of the company.

· Willing to take ownership and be accountable for the tasks.

· Adaptable and flexible to any changes to the business or company functions.

At Giftingnation, we look at every role to be unique and to have a spark of innovation and creativity in every responsibility you handle. Associating with the customer support team, you are required to be available to customers as much as possible to receive calls, chats, attend emails and maintain a long-term relationship with them.

Role and Responsibilities:

• Receive calls from customer and assist them on an end to end process of their orders.
• Being creative and provide gift ideas to the customers, providing information about products and giving the right details and information to customer.
• Be active on chats and emails providing them idea on processing the order within SLAs defined as per policy.
• Work on performance and concentrate on creating a happy customer ever.
• Think and come up with innovative ideas to optimize time and multitask.
• Identify the best up-selling/cross selling strategy for the business by understanding the customer.
• Keep all the customers updated about delay or issues related to their orders and follow up with necessary.

Keywords:Customer Support, customer service, customer support executive, technical support, customer care executive, customer care, customer service executive, technical support executive, Customer support officer, customer service representative, customer support representative, CSE, customer service associate, inbound, outbound.

Minimum/Maximum/ Work Experience Required: 1 year

Annual CTC: 2 Lakhs

Location(s) of Job: Bengaluru Only

Minimum Education Requirements: Any Graduate

No. of rounds of Interviews: 2

Work Timings / Working Days: 09:30 AM to 07:00 PM (Monday to Friday)

Travel & Allowance: NA

Relocation & Reimbursement: NA