Customer care executive ( Hospital)

• Ensure Patients’ rights and responsibilities explained to the patients and relatives by team members.
• Service existing clients.
• Maintaining important documents, records, and files in a proper and organized manner
• To supervise housekeeping ensure the reception areas are properly maintained and clean
• Welcome visitors and guests and direct appropriately.
• Arranging maintenance visits and logging the duration thereof.
• Receive, direct and relay telephone messages and fax messages.
• Record and handle all incoming and outgoing couriers.
• Respond to public inquiries
• Responsible for daily cleaning and general maintenance of the reception.
• Handling EPABX System,
• Fixing Appointments of Doctors, Dietician and other consultant doctors
• Coordinating the appointments with other relevant departments.
• Offering them refreshments if necessary.
• Updating of HIMS
• Coordinating Registration of Patients and room allocation
• Admission Coordination with Nursing department
• Any pending report, follow up and collections.
• Any task assigned by Department head from time to time