Salary100,000 - 300,000 INR (PA)
Job TypeFull Time
Job Location Bangalore,Karnataka,India


communication customer service office skills ms voice
0 to 2 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Title: Customer Care Executive
position Summary
Working exclusively with existing customers. Representatives are responsible for ensuring customer satisfaction and retaining business. Following established procedures and guidelines, and these representatives will address problems and complaints, suggest solutions and drive positive outcomes.
Roles and Responsibilities
Answers inquiries of customers through; researching, locating and providing information
Identifies customer issues and closes requirements by working with customers
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
Graduates or 15 years of formal education
Freshers can apply as well
Experience of minimum 6 months is added advantage
Desired Skills and Abilities
Excellent English oral and written communication skills
Proficient with any regional language
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business needs
Decision Making, numerical ability & logical reasoning
Candidate with Hindi speaking is desirable
Customer Focus and Being Attentive

HGS International Services Pvt Ltd
HGS International Services Pvt Ltd
4A Summerville, 4th Floor,Junction of 14th and 33rd Road,Banfra(w),Mumbai
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