Job TypeFull Time
Job Location Bangalore,Karnataka,India

Skills

excellent communication skills
Experience
0 to 2 Years
Industry
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
. Answers incoming customer calls with a friendly and positive manner and provide outstanding service to the customer throughout the duration of the call.
• Respond to incoming calls from the customers to solve queries and provide alternative options and also change any account information upon customer’s request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
• Ensure all information provided is post verification and authentication as per the Data Protection Act.
• Update the client software with customer information, queries and Service requests.
• Provide new thoughts and ideas for process improvements
• Work in conjunction with process requirements and metrics (SLA).
• Forward customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer.

Company
ENRICH MANPOWER CONSULTANCY
Location
ENRICH MANPOWER CONSULTANCY
#1577, ground floor, east end main road, Jayanagar 9th block
Website
http://info@enrichmanpower.com
 
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