Customer care executive

Education: Min 12th pass or Graduate

Designation: Customer Care Executive

Joining Location: Janpath (New Delhi)/ Near Meerut or Ghaziabad (as per business need)

Experience: 1-3 yrs

 Job Brief: -

We are looking for a Customer Care Executive who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

 Job Description: -

-          Manage large amounts of inbound and outbound calls in a timely manner as per the AHT

-          Follow communication “scripts” when handling different topics

-          Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

-          Seize opportunities to upsell products when they arise

-          Build sustainable relationships and engage customers by taking the extra mile

-          Keep records of all conversations in our call centre database in a comprehensible way

-          Meet personal/team qualitative and quantitative targets

-           

Requirement

-          Previous experience in a customer support role

-          Track record of over-achieving targets

-          Strong phone and verbal communication skills along with active listening

-          Familiarity with CRM systems and practices

-          Customer focus and adaptability to different personality types

-          Ability to multi-task, set priorities and manage time effectivelyEducation: Min 12th pass or Graduate

Designation: Customer Care Executive

Joining Location: Janpath (New Delhi)/ Near Meerut or Ghaziabad (as per business need)

Experience: 1-3 yrs

Language: English and Hindi

Job Brief: -

We are looking for a Customer Care Executive who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

Job Description: -

-          Manage large amounts of inbound and outbound calls in a timely manner as per the AHT

-          Follow communication “scripts” when handling different topics

-          Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

-          Seize opportunities to upsell products when they arise

-          Build sustainable relationships and engage customers by taking the extra mile

-          Keep records of all conversations in our call centre database in a comprehensible way

-          Meet personal/team qualitative and quantitative targets

-        

Requirement

-          Previous experience in a customer support role

-          Track record of over-achieving targets

-          Strong phone and verbal communication skills along with active listening

-          Familiarity with CRM systems and practices

-          Customer focus and adaptability to different personality types

-          Ability to multi-task, set priorities and manage time effectively