Customer Care Executive

Customer Care Executive

About Company :

It is the World's First portal on Ayurveda, connecting India to the World. They reach out to millions of patients, customers, partners through our pioneering efforts in Ayurveda Online over the last one decade. For over 18 years, they have been providing quality products at affordable prices and valuable information. Since then, the website has garnered a large and dedicated consumer base of people seeking our products and knowledge.-

Location : MumbaiExperience : 0.6 – 2 YearsFunction : BPO/Customer ServiceVacancy : 1Job Description :

Summary of Responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Ideal Candidate Profile

High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with customers

. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role.

Qualification : Graduate Working Days : 6 Days a Week (10:30 AM to 7:30 PM)Job Nature : Full Time