Customer Care Executive

The Job Role and Responsibilities

The primary responsibilities of a Customer Service Executive would be :

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required

• Good communications skills (Fluency with English is Compulsory)
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure

Assessment for the ‘Right’ Customer Service Executive

Fresher or Experienced Both applicable