Customer care Agent

· Candidate should be currently working
· Experience- 0 to 2 years in any telesales , BPO out bond sales or customer care
· Communication- must Good in written & verbal
- Job Purpose
- Convert inquiries into sales by answering inbound telephone calls.
-Job Duties:
· Converting potential leads into customers by answering incoming calls/dialing outbound leads on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
· Influences customers to buy or retain product by following a prepared script to give product reference information.
· Documents transactions by completing forms and record logs.
· Maintains database by entering, verifying, and backing up data.
· Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
· Maintains operations by following policies and procedures; reporting needed changes.
· Meets the monthly KPIs
· Maintains quality service by following organization standards.
· Maintains technical knowledge by attending training session, reviewing training modules
· Contributes to team effort by accomplishing related results as needed.