CRM - Executive, Only Female

Improve Customer satisfaction by implementing CSI improvement plans as recommended by MB India and also as initiated by the dealership. Act as one point contact for all customer complaints related to sales. Develop and implement a mechanism to capture customer feedback at various steps which will help to define proper counter measure to improve Customer Satisfaction. Responsible to create delight for customers during the delivery process.

Profile Description

Communication skills, Customer oriented attitude, team player, sensitive to customer needs, ability to handle customer queries/complaints, analytical skills