300,000 - 900,000 INR (PA)
Full Time
View Applications
Ahmedabad,Gujarat,India • Delhi,India
Skills
Operations Administration Property Management Resource Management Cost Control Crisis Management Estate Management Strategic Planning Service Delivery Country Head Business Continuity Planning- Experience
- 0 to 10 Years
- Industry
- ITES / BPO / KPO / Outsourcing
- Functional Area
- ITES / BPO / Operations / Customer Service / Telecalling
- The
Country Head will be the senior representative for Corporate Services
India and will interact with local internal clients, joint venture
partners, outside vendors, global Corporate Services members, and Asia
Pacific Firm employees. Corporate Services strategic plan is to
anticipate and then provide for the space needs and supporting services
for business units in what is currently an aggressive, growth economy.
- Overall responsibilities are as follows:
- 1.Responsible
for the Management of functional areas and liaise with Business Units
as the single point of contact for all CS Management related issues,
ensuring effective control and quality service delivery to Morgan
Stanley's property portfolio, business units therein and Client service
areas.
- 2.Provide
leadership, strategic direction, and prioritize initiatives focused on
client services, value delivery, system reliability, efficiency / cost
control, training, budget / project planning, and resource management to
the local India team.
- 3.Manage
a team of directly employed staff and vendors, including specialist
consultants as necessary, and oversee directly employed staff training
and development.
- 4.Encourage
key managers to realise their full potential and eliminate any key man
dependency issues through succession planning.
- 5.Manage
and control all aspects of financial expenditure for Morgan Stanley's
Property Management budgets, working closely with Financial Controllers.
- 6.
Audit performance, undertake benchmarking comparisons and provide
advice on the delivery of "best in class" services to the Firm's using
appropriate SLA and KPI performance criteria and measurements.
- 7.Manage
the Firm's exposure to business risk by continuously reviewing
operational procedures and design standards and the adequacy of disaster
recovery plans.
- 8.Hold responsibility for managing, supporting, and communicating critical incidents across the India region.
- 9.Track and report vendor compliance with Morgan Stanley standards and requirements.
- 10.Responsible for the development and management of the India Corporate Services Management budget process and expenditures.
- 11.Work
closely with the Heads of the various functions across the region -
Business Continuity, Corporate Real Estate Management, Corporate
Information Management, Global Workforce Strategy, Operations, Admin
& Risk, Corporate Security and Travel.
- 12.Provide leadership and mentoring as part of the senior India Corporate Services management team.
- 13.Foster a positive team environment encompassing all job categories and functions within the Firm.
- 14.On-going recruitment and development of the department members with an emphasis on team work.
- 15.Work with the regional real estate team to develop strategies and execute transactions in the local market.
- 16.Ensure operating procedures and standards are followed by outsourced service providers.
- 17.Manage a strong working relationship between local customer needs and the regional / global team members.
- 18.Play a leadership role in the India business continuity planning (BCP) and Crisis Management Team (CMT).
- 19.Ensure a formal client services program is followed and evolves with the Firm's business model.
- 20.Authorize the procurement and invoicing of supplies / services, monitor metric reporting, and enhance where required.
- 21.Maintain
current knowledge of the commercial market place and methods adopted by
peer groups / other industries to ensure that best practices are
continually developed, shared, and utilized across the regional
Corporate Services division.
- 22.Develop
relationships with in-house governance functions including Law,
Compliance, Finance, Human Resources, Administration, and Operations to
ensure policies are followed.
- 23.Work closely with IT to ensure seamless services for internal clients.
- Promote
Corporate Services, generate effective communications, good relations
and a positive image with clients, suppliers, and co-workers while
promoting courtesy, diversity and fairness.
- Company
- Disha Career Services
- Location
- Disha Career Services
Sector-63, Noida - Website
- http://dishacs.com/
- View Jobs By This Company
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