Salary3 - 5 INR (PA)
Job TypeFull Time
Job Location Navi Mumbai,Maharashtra,India


Hub Agency Experience Port Agency Experience
2 to 5 Years
Shipping / Ship building / Marine
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling

The Control Centre Operations team member will be responsible for the daily oversight of principal’s port calls in YourISS2 where a customer uses the application.

This role also entails audits and reviews of information in YourISS2 for all customers (not only the ones using YourISS2), exception reporting to LPA’s if there is any deviation from the agreed procedures, training where necessary, and mentoring of LPA’s in regards to adhering to requirements.

Key Accountabilities:

· Review of LPA calls in YourISS2

· Notifications to agents via exception reporting against customer checklist

· Monitor and manage customer data contained within YourISS2

· Exception reporting to LPA

· Data input for non live offices

· Training of LPA’s where required (Including 3rd party agents)

· Internal and external analytical reports

· Work as part of a duty rota

Key Deliverables:

· Ensuring agreed service requirements are delivered to the customer as per agreed Customer Work Instructions and as per the ISS Standard Operating Procedures (SOP’s)

Competency Requirements:


· Customer Focus

· Organisational Commitment

· Excellent IT skills and understanding of applications


Technical Solutions

Maritime Operations


Shares the Vision

Establish Focus

Knowledge, Experience and Skills:


· Good organizational Skills

· Knowledge of Shipping Industry and Agents activities

· Ability to communicate and engage at many levels include the facilitation and coaching of diverse groups through learning and problem solving

· Excellent communication skills and a good command of the English language (oral and written)


· Detailed knowledge of Inchcape Shipping Services people, processes and technologies

Education and Professional Qualifications:


· GCSE Level education


· A level or higher

· Shipping Qualification

Other Requirements:


· High degree of knowledge of MS Office

· Good technical thinking


· Basic Software Development

Inchcape Shipping Services India Pvt Ltd
Inchcape Shipping Services India Pvt Ltd
Inchcape Shipping Services India Pvt. Ltd., 1st Floor, Unit No. 101, Reliable Plaza, Plot No. K-10, Kalwa Industrial Area, Village – Elthen, Taluka & Dist Thane, Airoli, Navi Mumbai – 400 708, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Mahara
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