CLIENT RELATION EXECUTIVE

Proactively making calls to the customers and service them, and Generate new clients.
In Inbound /Outbound process candidates would be required to solve the customer queries
Take and redirect / fulfill emails and all general enquiries from customers. Send prompt and courteous responses.
Ensure the best resolution overcall / Email
Adhere to prescribed compliance standards
Ability to work in a team and contribute to the overall success of the department.
Good attention to detail and a consistent approach.
Flexible in attitude and approach to the demands created by the role with a best practice approach to Customer Service, at all times.
Desired Skills:
Excellent command over English language, both written and verbal, with excellent communication skills.
Candidate must possess at least 1-3 years of prior experience in working with US BPO, either in lead generations / sales campaigns
Candidate should be willing to work in US shift (Night Shifts)
Excellent skills in MS office tools