8 - 10 INR (PA)
Full Time
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Amritsar,Punjab,India • Jaipur,Rajasthan,India
Skills
Client servicing report management resource planning Collect and analyze budgeting Quality maintenance- Experience
- 4 to 7 Years
- Industry
- Other
- Functional Area
- Sales / Business Development / Client Servicing
Hiring for India's leading online market company
Job Description:
- Develop objectives for the call center’s day-to-day activities.
- Ensuring business continuity at center.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
- Collect and analyze call-center statistics (productivity, handling time, quality score, customer service metrics etc.).
- Assume responsibility of budgeting and tracking expenses.
- Hire, coach and provide training to personnel to maintain high customer service standards (Quality scores).
- Monitor and improve quality, productivity and over all process efficiency.
- Evaluating centre's performance with key metrics..
- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.
- Skill Sets / Requirements:
- Aggressive with Excellent communication skills.
- Experience in team management.
- Experience in Client servicing, report management
- Company
- Bright Career Avenues
- Location
- Bright Career Avenues
Noida - Website
- http://
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