Car Consultant

Job Description
· Good comprehension skills in English and Hindi.
· Work in multi shift work environment; open to rotational shifts.
· Clarify customer and probe to confirm understanding of verification data.
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Listen attentively to customer needs and concerns; demonstrate empathy.
· Confirm customer understanding of the solution and provide additional customer education as needed.
· Prepare complete and accurate work and update customer records.
Candidate Profile: Education and Experience
· College Graduates (any stream) – Out Bound Customer Service Experienced with minimum 6months of B2C tele-sales experience in similar role.
· Knowledge of basic computer operations.
· Ability to learn.
· Courteous with strong customer service orientation.
· Dependable with proficient attention to detail.
· Good listening and responding skills.
· Should have decent interpersonal skills and ability to perform under pressure
· Should not be pursuing any regular course/educational program which may conflict with the work timings