Capacity & Implementation Planner

Summary of the Role

A Capacity & Implementation Planner is responsible for planning and coordinating major
technical changes, assuring that the various environments in scope always have
sufficient capacity for a cost effective service in accordance with their criticality and
agreed service levels.

He/she forecasts and plans the capacity requirements in scope, then converts these
requirements
into requests for hardware and drives those changes from approval to
cut over by creating and agreeing on a plan with the stake-holders and
issuing tasks on a
detailed technical level. He/she ensures that these tasks are prioritized and that resources
in Application Management as well as other relevant departments are allocated to meet
the delivery dates. He/she follows up on deviations from the plans in a timely manner and
escalates where necessary.

Typical implementations range from standard infrastructure changes over new system
setups to the introduction of new infrastructure components including definition of
standards and first time installation. The coordination activities also cover server
installations from delivery to Operating System readiness.
Where applicable, he/she will also participate in the definition and enhancement of
workflow automation tools in order to improve quality, throughput and delivery times of
those changes.

Most of the responsibilities are related to ITIL v3 Service Design and Service Transition
processes, i.e. mainly Capacity, Availability, IT Service Continuity and Information Security
Management as well as Transition Planning & Support, Change, Release/Deployment and
Asset & Configuration Management.

Main Responsibilities

Forecasting and capacity planning
Sizing of new requirements, support for business cases
Provide input for hardware procurement.
Auditing of systems and applications performance Build, maintain and publish
implementation plans (high and detailed level).
Identify non-standard aspects of implementation requests early in the
implementation phase and build the required changes into the plan.
Contribute to the overall prioritization of activities making sure it is in line with

Application Management’s plans.

Lead application planning jointly and in close cooperation with Application
Management where needed.
Request or configure changes to workflow automation tools if needed to cover
new infrastructure components.
Maintain a documentation repository for an implementation.
Report implementation status, assessing risks and seeking mitigation when
needed.
Assure that all operational requirements are met before cut over.