Business Associate –Quality Analyst / Auditor

Job description

The role of the Quality Analyst is as follows:

• Check, track, improve, and manage the quality of freelance editors (FLs)
• Work in collaboration with Project Management (PM) and
  Client Servicing (CS) teams to understand and efficiently handle
  client consultations and requirements, as well as FL queries and
  concerns
• Work in collaboration with the Quality and Training team
  to arrive at next steps for freelance editors based on client
  concerns
• Work in collaboration with the Freelance Recruitment team
  to hire high-quality freelancers for different services and
  projects
• Work in collaboration with the Editing teams for special projects and trial assignments
• Work in collaboration with the Translation team to access and monitor translator quality and induction
• Establish editing-related grammar and style conventions for FLs
• Work on several developmental activities and projects for internal and external clients
• Provide valuable inputs for freelance induction and utilization

Key Responsibilities:

• SA assessment
• Gauging, monitoring, auditing, and improving freelancer quality
• Assessing information mismatch between us and the client
• Providing freelancer and inhouse allocation inputs
• Engaging in communication with freelancers
• Process optimization inputs
• Freelancer recruitment inputs    
• Translation consultations (document/translator quality, SA, profiles, new clients/processes)
• New service consultations
• Special assignment management
• Trial assignment management