Back Office/ Operations / Phone Banking-Axis Bank job - Chandigarh,India • Delhi,India • Ghaziabad,Uttar Pradesh,India • Hyderabad,India - Disha Career Services

216,000 - 480,000 INR (PA)

Full Time

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Chandigarh,India • Delhi,India • Ghaziabad,Uttar Pradesh,India • Hyderabad,India

Skills

Back Office Operations back office executive Operation Operations MIS Executive Bank Reconciliation BRS reconciliation Cash Tally Accountant account assistant account executive ATM Reconciliation Phone Banking Cross Selling Outbound Calling

Experience: 0 to 4 Years
Industry: Financial Services / Banking / Broking / Forex / Investment
Functional Area: Banking / Insurance

Job Responsibilities:- Back Office

1) Processing Cash Tally in the System (File Extractions / Recon/Tally Process)2) Follow up with MSPs for Missing EJs3) Follow up with Branches / CRAs / MSPs for 4) Non Receipt CBRs5) Discrepancy in the CBRs (input level)6) Discrepancy in the CBRs (after recon)7) Reprocessing of the CBRs received after correction8) Maintenance of ATMs Master in the Recon Database which include follow up with the Switch Team for correction / rectification of any issue. This will also include the Addition, Deletion & Migration of ATMs.9) The recovery of shortage from vendor's account to be done.10) Working on the Untallied ATMs

We have an urgent requirement for the position of

Phone

Banking

Officer

Bank

.Designation:

Phone

Banking

Officer

- Job Responsibilities:

Handle Inbound Calls from customers

Query handling pertaining to their bank account and loans, etc.

Cross Sell Banking Products

Handle Customer Query / Complaints of Banks Customers

Handle enquiries on new products / communications launched by bank.

Ensure end to end resolution and provide customer satisfaction on every call

Calling customers whenever required and follow up to take queries to closures

phones

and resolve customer issues as per prescribed timelines.

Provide customers with product and service information & cross sell products as & when opportunity exists.

Make outbound calls as and when required related to service and cross-sell.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquires not immediately resolved.

Maintain complete call logs and reports.

Recognize, document and alert the supervisor of trends in customer calls.

To achieve or exceed Customer Satisfaction by providing session excellence on every customer interaction and ensuring compliance to internal and external policies/guidelines.