Salary50,000 - 500,000 INR (PA)
Job TypeFull Time
Job Location Jabalpur,Madhya Pradesh,India


Back Office Operations
0 to 1 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Back office executives are the backbone of the companies and organizations. They look after the duties that help and keep the company running. They deal with faxes, phone calls, and data entry tasks. One executive at least is appointed to perform human resource (HR) tasks. Back office is the place where back office executives work. Back office is generally located at other place than the headquarters. Sometimes back office work is outsourced to ones in outside countries and local consultants and contractors.
The roles and responsibilities of back office executives include the following:
1. assisting and coordinating with sales team and marketing team
2. supporting administrative staff
3. conducting marketing research
4. assisting front office staff in maintaining the office premises, scheduling events, and organizing meetings and appointments,
5. preparing customer balances and reconciling accordingly
6. supporting sales staff in handling and documenting customer accounts
7. documentation and reporting to the marketing department
8. preparing reports on competitor product analysis
9. correcting the discrepancies in the customer account balances,
10. ordering supplies and keeping track of the usage,
11. helping HR in conducting interviews
12. ensuring if everything is working in a perfect manner
13. keeping a close look at all equipments in the company and taking relevant action if equipment does not work properly or damages
14. using technology to keep the company updated behind the curtains
15. keeping office supplies stocked and
16. training new employees and terminating if necessary

Smart Step India
Smart Step India
217- A, Trade Center,, 18/1, Agra Bombay Rd, South Tukoganj, Indore, Madhya Pradesh 452001
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