AGILE PLM Technical Consultant

As Technical Consultant in Sustaining Development team you will lead the root cause analysis effort on a variety of applications in AGILE PLM space in a highly collaborative, fast-paced environment. Your role is to do the root cause analysis by interacting with various stake holders, provide containment and design innovative short term and long term solutions to real production issues. You will work closely with Application Management Support (AMS) and Application Development teams. This position reports to the Development Manager of the Sustaining Development team.
Role Responsibilities
Ø Providing containment, short term and long term solutions to production problems.
Ø Managing Problem Known Errors (PKEs) life cycle
Ø Engage Solution Architects, Sustaining Development team, Application Management
Support (AMS) team and Application development team and derive a workable solution to Problem Known Errors.
Ø Reporting PKE statistics
Ø Analysis of re-occurring issues and provides a solution for permanent fix
Ø Task Ticket resolution within the SLA
Preferences
Ø Experience with Product life cycle management in Supply chain domain
Ø Experience with high volume transactional systems