SalaryNot Specified
Job TypeFull Time
Job Location Mumbai,Maharashtra,India


0 to 5 Years
Education / Training
Entertainment / Media / Television
Financial Services / Banking / Broking / Forex / Investment
Freshers / Trainee
Gems and Jewellery
Healthcare / Medical / Hospital
Hotel / Restaurants
HR / Recruitment / Staffing / Manpower
Telecom / Internet
Functional Area
Accounting / Tax / Company Secretary / Audit Agent Airline / Reservations / Ticketing / Travel Anchoring / TV / Films / Production Architects / Interior Design / Naval Arch. Art Director / Graphic / Web Designer Banking / Insurance Content / Editors / Journalists Corporate Planning / Consulting / Strategy Entrepreneur / Businessman / Outside Management Consultant Export / Import Fashion Front Office Staff / Secretarial / Computer Operator Hotels / Restaurant Management HR / Admin / PM / IR / Training IT ITES / BPO / Operations / Customer Service / Telecalling Legal / Law Medical Professional / Healthcare Practitioner / Technician Mktg / Advtg / MR / Media Planning / PR / Corp. Comm. Other Packaging Development Production / Service Engineering / Manufacturing / Maintenance Project Management / Site Engineers Purchase / SCM R&D / Engineering Design Sales / Business Development / Clie
Answers incoming calls.
Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
Places outgoing calls.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services.
Provides information about hotel services to guests.
Understand the telephone operator board or PBX switchboard operations.
Provides paging services for hotel guests and employees.
Knows what action to take when an emergency call is required.
Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
Assists in reporting telephone equipment or service complaints and problems.
Trains or assists wit training new telephone operators in performance of job duties.
To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
Must be polite and courteous while answering the phone.
Open and close telephone functionality on the hotel front office software.
Keep records of calls placed and received by all departments and recording the call charges.
Setup conference calls in different locations and time zones.
Update directory information on the front office software.
Provide relay service for hearing-impaired guests.
Following telephone etiquette

Sama Jewellery Pvt Ltd
Sama Jewellery Pvt Ltd
Lower Parel Mumbai
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