Overview

Keywords

International BPO,UK shift,US shift,CCO,TSO.,


Industry

ITES / BPO / KPO / Outsourcing


Website

http://www.convergys.com


Contact

Location

India


Email

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Contact

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Company Profile

Build your professional career in customer care, sales, or technical support with the world’s greatest brands. Take on the challenge to grow personally and professionally. Make a difference in the lives of people throughout the globe.
Convergys offers high quality and comprehensive employee benefits that go beyond the ordinary, for you and your family’s well-being.
Perks of being at Convergys:
• Two way A/C cabs. (Convergys was awarded for best in industry transport service).
• Medical insurance worth 1 lakhs.
• Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
• Gratuity
• Education Assistance plan – Annual entitlement of up to INR 24,000.
• Employee / corporate discounts at majority of retail chains / hospitals / laboratories.
Build your career with the world's greatest brands. See our below job opportunities. For any further information you can call me back on “Govind Walia-8826295818”
A. Customer Support Associate I / Customer Support Associate II
Job Description: - Inbound Customer Service
.Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services
Roles & Responsibilities: -
• Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs.
• Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
• Support Customers across Telecommunication, Financial Services & Healthcare vertical.
Candidate Profile-
• Any graduate/postgraduate/undergraduate fresher & experienced are eligible.
• B.E./B. Tech Fresher are not eligible.
• Excellent verbal and written communication skills.
• Flexible with 24/7 Environment.
• Salary up to Rs 27,000 per month (In-Hand) & attractive Incentives amount.




B. Technical Support Associate I / Technical Support Associate II
Job Description: - Inbound Technical Support.
Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like Internet, DTH or Desktop.
Roles & Responsibilities:
• Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
• Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
• Troubleshoot Customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Candidate Profile-
• Any graduate/postgraduate/undergraduate fresher & experienced are eligible.
• B.E./B. Tech Fresher are not eligible.
• Excellent verbal and written communication skills.
• Flexible with 24/7 Environment.
• Salary up to Rs 26,000 (in-hand) & attractive Incentives amount.


Govind Walia – 8826295818
Govind.walia@convergys.com

Products/Services

Customer Service Associate | Technical Support Associate.

Now Hiring - Customer Service Associate | Technical Support Associate. We are hiring any fresher (Graduate / Undergraduate / 10+2 ) And experienced candidates for Telecom, Mobility, banking & and Global Technology Clients. Candidate Profile- *Any Graduate OR Under-Graduate / drop out / pursuing / 10+2 Fresher can apply. *BE/B.tech fresher's with 6 months International calling experience can apply. *Excellent verbal and written communication skills. *Flexible with 24/7 Environment. *Salary up to 26,000 & attractive Incentives amount. Additional Benefits- *Two way A/C cabs. (Convergys was awarded for best in industry transport service). *Medical insurance worth 1 lakhs. *Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs *Gratuity *Education Assistance plan - Annual entitlement of up to INR 24,000. *Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

Job Openings View All

0 to 2 Years

Gurgaon,Haryana,India


0 to 2 Years

Gurgaon,Haryana,India


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