Reservation Associate

Dear All,

We have an Urgent opening for "Reservation Sales Associate/Sr. Associate" for Five Star Property in Gurgaon

• Process- Email/ E-Channels/Non-Voice
• A/C cabs
• Rotational Shifts

• Excellent verbal and written communication skills
• Any Graduate
• Any fresher or experienced can apply
• PF,Medical Insurance, Gratuity facilities are given

Roles & Responsibilities:

• A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests. 
• Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers. 
• Describing different facilities and services depending on the needs of the callers and their interests. 
• Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival. 
• Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements. 
• Lending patient ear for guest grievances and taking prompt actions for redress. 
• Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities. 
• Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.

To inquire more about job openings, please connect with Shikha(HR) @ 9837360444

Contact Person- Shikha (HR)
Email address: recruiter1@vssjobs.in