Profile
A seasoned professional with 25 years of proven success in:
~ After Market Operations ~ Operations & Maintenance ~ Customer Support
~ Revenue Generation ~ Front-office Administration ~ Workshop Management
~ Budgetary Control ~ Service Operations ~ Team Management
• Deft at cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals
• Adept at handling:
-Loading & Scheduling Jobs, Bay Productivity, maximize utilization, productivity and efficiency, Warranty
Administration, Plan and achieve Net Sales and gross margin budget & Achieve monthly CSI target
- Annual Budget in terms of Labor hours available, Labor hours that can be billed, forecast and compile Scheduled
Services based on the UIO (Units in Operation)
• Significant experience in identifying, networking and rendering assistance to reliable and financially strong channel partners for achieving business excellence
• Resourceful at maintaining business relationship with clients / customers to achieve quality product and service norms by resolving their service related critical issues
• Skillful at monitoring, & motivating the team & workforce to enhance their efficiencies & assisting them to deliver quality services; good team player with strong research, analytical, problem-solving and communication skills