Profile
RAJKUMAR DHORETI Contact: +91-7702288449
HYDERABAD, TELANGANA e-mail: rajkumar.dhoreti@yahoo.com
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A multi-faceted career having vast experience at all levels and a vision & expertise in understanding and prioritizing various tasks & deliverables as required by customers & management; targeting challenging assignments in Operations Management / Project Management
Profile Summary
Operations Management MIS / Documentation SLA Monitoring
Customer Relationship Management Resource Management Procurement
Team Management Customer Service Delivery IT Asset Management
• Strategic Leader offering nearly 10 years of multi-cultural experience in spearheading an entire gamut of program administration, customer service, and work process improvement
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• Incisive acumen in ensuring delivery of high quality services to support customer's business needs and achieving continued high customer satisfaction from all operational users for services
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• Proven capabilities in coordinating with internal / external customers for running successful business operations and experience of implementing procedures & service standards for business excellence
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• Valued for leading and maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues
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• Enterprising leader with exceptional interpersonal, analytical & problem-solving capabilities; proven skills in leading motivated teams towards achievement of organizational goals in adherence to industry best practices
Experience Summary
Company : Wipro Technologies
Duration: Aug’07 – Feb’17
Designation: PMO Lead
Client: HSBC
Duration : Apr’16 - Feb’17
Managed a team of 06 members in PMO; ensured resource deployment using Wipro Internal Tools
Customer meetings for understanding required information about scope of work, business case and timeline/SLA of the project
Project Documentation for successfully delivering the project with defined process.
End to end co-ordination/communication/monitoring of the project’s activities minimize process breach/show stopper
Maintain configuration management database during commissioning and decommissioning of assets.
Work closely with the Delivery Teams to understand the change that may impact the project/Reporting.
Preparation of Account level Invoicing by considering the inputs from the PM’s and DM’s and also tracking of pending invoices with Customer and Delivery Teams.
Account Level Budgeting & Resource Planning at Onsite and Offshore.
Forecasting of Budget and HC Reports to Increase/reach the projected revenue of the account.
Coordinate the intersecting roles of account level internal and external audits
Handling escalations occurs in any phase.
Preparing the reports of Incident, Problem & Change Management and sharing to Concerned stakeholders
Spearheaded activities such as on-boarding & off-boarding, creation of SOW, Budget planning for new and existing resources, renewal of existing SOWs; maintained allocation in the system and timesheet entry
Undertook ODC activities such as space tracking and coordination with IT Management Group for network issues and new Server/ PC installation
Scheduled meetings and workshops for senior management; prepared Quarterly Business Review Deck and shared with the Leadership Team and updated distribution list on quarterly basis
Periodical Project reporting with report scheduling in MYWIPRO tool and design
Prepared and shared daily & weekly delivery report to ADH, DMs; created Weekly Operation Reports, Project Status Report, BHC Report, Open Indent, BHC, Rookie and Bulge Utilization, NB Report and future ERD Reports & Ramp up Reports to DM’s
Monitored Onsite/Offshore Bench Reduction Plan; coordinated with PMs and DMs for resource management (proposal, reservation & allocation, EBD & ERD, & Internal BU Movements) in MyWipro Application (Confluence & Trace Tools)
To work on continuous service improvement for services and reporting
Role : PMO Executive, COD Team Executive & IT Asset Management&Procurement Engineer
Designation : Senior Executive
Client : Microsoft
Duration : Aug’07 - Mar’16
Steered resource management process including resource / indent management and followed up with RMs/ Recruitment Teams for closure; maintained master resource sheet with various inputs and tracked resource entry & exit into MS Office
Project Documentation for successfully delivering the project with defined process.
Ensured 100% compliance for the security guidelines; maintained EPI, NDA/ECA, passport copy, exit templates of all the employees, Security 101 and Security Awareness Training Record and updated the same in the portal
Conducted verification of exit templates and maintenance of attrition tracker; followed MS security policy guidelines in the facility and ensured adherence to the same for outgoing employees
Managed and monitored correlation between open positions, open indents, bench availability and provided daily updates to the PM and DM Teams; coordinated with HR Team, flashed the same to Contract Hiring Team
Preparation of Account level forecasting Budget report also project report with projects Costing and Budgeting
Reported to Delivery Heads; created project wise Head Count Report and Free Pool List; maintained future ERD Reports & Ramp up Reports for DMs; created Open Indent Report, Rookie and Bulge and BHC Utilization Reports in addition
Prepared monthly invoice and billing tracker for the project; managed EBS preparation and shared the same with PMs for uploading it in the CPRO
Prepared and shared daily & weekly delivery report to ADH, DMs; created Weekly Operation Reports, Project Status Report, BHC Report, Open Indent, BHC, Rookie and Bulge Utilization, NB Report and future ERD Reports & Ramp up Reports to DM’s
Performed screening of resource resumes, and forwarded to concerned TM; conducted daily tracking of PAR Report (People Availability Report), if needed released the same from the free pool and proposed it to different BU
Coordinated with IT Management Group for infrastructure availability; addressed requests raised by Project Managers / Technical Managers and updated allocated asset details in central portal
Followed up with vendor and Central Team for procurement of material; provided required details to Logistics Team for Bonding and De-Bonding (STPI & SEZ)
Conducted physical verification and created reports of desktops/ laptops, servers, communications devices & printers
Updated the details in online portals for rental laptops, project procured assets & provided by IT Management Group
Prepared Longevity Report & LBS Report of employees, weekly reports on desktops allocations & releases as well as monthly reports & weekly reports on material received & issued
As Asset Management Executive(Hardware & Software) & MAJOR ACCOUNTABILITIES, DUTIES, AND RESPONSIBILITIES INPROCUREMENT :
Vendor Management and Vendor development
Handle all Purchase related processes, like raising Purchase request, Purchase order, and other documentation.
Raising Purchase Order to the Vendor according to production plan.
Ensure proper functioning of purchase department.
Supervise and direct purchasing functions such as product/service research vendor selection, price and purchase order completion.
Keep track of goods as per production planning of products and ensure timely delivery with desired quality.
Order and Vendor management, receipt and verification of material, replenishment/issue/transfer of material.
Develop and manage excellent working relationships with the buyer and suppliers.
Drive cost reduction activities and maintain purchase related documentation.
Coordinate with the Vendors to provide raw materials on timely basis.
Ensure smooth delivery of purchased material at the right time, at the right place and at the right cost.
Coordination with other departments internally, Work in cross-functional teams.
Create new SKU’s with MRP, Selling Price, and PP & Tax detail as per the approved sheet received from the buyer/finance/B’ness head.
Sampling Tracker – Coordinating with Buyers/ Merchandisers
Finalizing new store layouts and category grouping within the same.
Maintain payment mode & Pick up goods as per schedule with our vendors.
Ledger Scrutiny, General Accounting and Bills passing
Handling day to day activities in co-ordination with internal / external departments for smooth business operations.
Manage central communication lines between logistics and product team.
Standardizing various formats such as detailed costing sheet, Costing Approval Form, Sample procurement form by approval from the concern dept heads.
Ensuring availability of stationery and other essential items.
Compiling all data & Reports from various departments & generating Management Information System
Take care of Price & Payment terms.
To collect the Service information all over in India and Dispatch the Service Engineers to all sites.
Attend the all Official conference meetings in all over India.
Demonstrated skills in relationship management as well as exceptional communication abilities to cut across the organizational levels and accomplish targets
To administer the system and front-end operations.
Motivating the employees in achieving the targets.
KEY COMPETENCIES AND SKILLS
Supply chain management
Budget management
Strong negotiating skills
Change management
Process management
Business acumen
PROFESSIONAL EXPERIENCE :
Competencies
Supply chain management
Budget management
Strong negotiating skills
Change management
Process management
Business acumen
Personal
Results orientated.
Leadership and influencing skills.
Attention to detail.
Handling critical issues.
Capable of making important and strategic decisions.
Problem solving.
Communication and interpersonal relations.
Training
Aug’02 – Aug’03: Completed training as Commercial Apprentice in the field of Secretarial Practice (HR Department) at CMC Ltd., Ramkoti, Hyderabad
Education Details
• Bachelor of Commerce from Osmania University, Hyderabad in 2004
• Diploma in Commercial & Computer Practice (D.C.C.P.) from State Board of Technical Education & Training in 2002
Certification
Prince2Practitoner Certified in the year of 2007.
Project Undertaken
• Title: Material Management of Super Market
• Language: COBOL
• Role: Team Lead, collection of required data
• Team Size: 08 Members
• Work Area: SGM Govt. Polytechnic College, Abdullapurmet, Hayathnagar
Personal Details
Date of Birth: 5th August 1982 | Languages Known: English, Telugu & Hindi
Address: H. No. 4-70/31, Koundinya Nagar, Nachara